15 Aug
|
Ju0026M Group
|
Montreal
15 Aug
Ju0026M Group
Montreal
5+ years in enterprise Technical Support, Service Desk, or Application Support.
Experience with M365, AI tools (Copilot, ChatGPT, Claude, Gemini, Grok) and end-user troubleshooting.
Hands-on with ServiceNow/Jira/Confluence, ITIL, ticketing, triage, and escalation.
Robust technical documentation, knowledge sharing, mentoring, and communication skills.
Support L2.5 issues, reproduce/escalate complex issues to L3/QA, and maintain knowledge-base content.
📌 Ai Support Analyst Montreal
🏢 Ju0026M Group
📍 Montreal