Elevate your career at Accenture Song as a CCaaS Tech Lead focused on transforming customer experiences. Drive technical projects in cloud and AI settings that optimize performance and security. As a Technical Lead, you will manage the entire technical workstream for CCaaS implementations and AI integrations.

This role requires a comprehensive understanding of various CCaaS platforms and their technical architectures. Collaborate intimately with delivery leads to ensure your solutions meet both client needs and operational standards. Key Responsibilities:
Shape technical architecture aligning with client standards
Lead development of contact flows, analytics, and automation
Guide CCaaS migrations and system integrations
Oversee agentic AI design and deployment processes
Act as primary contact for client technical stakeholders Requirements:
7+ years of relevant technical experience
Proven leadership in CCaaS transformation initiatives
Robust background in cloud architectures and security
Familiarity with agentic AI solutions • Excellent team leadership and communication skills Become a driving force in CCaaS technology transformation at Accenture Song.

📌 Accenture Song Ccaas Tech Lead Role Montreal
🏢 Accenture
📍 Montreal