Work Location: Toronto, Ontario, Canada
Hours: 37.5
Line of Business: Technology Solutions
Pay Details: $81,600 - $115,200 CAD
Job Description Details: 24/7 On-call support for Azure Public Cloud Operations. Responsible for DEV to PROD environmental Cloud PaaS/IaaS support and processes. This is to ensure quality, performance, and availability of Public Cloud services. The successful candidate must have demonstrated ability to learn new technologies and processes, resolve incidents, and solving problems by collaborating with others. The candidate will be responsible for providing operational support for platforms and infrastructure hosted on TD's Public Cloud. The role requires familiarity with ITIL processes (change, incident, and problem management) and availability for off-hours escalated support. Provide planning, communication, and reporting of day-to-day ticket metrics and longer term tactical objectives. Level 2 support of TD business line Cloud infrastructure including PaaS/IaaS/Containers across all production and test environments. Manage non-standard/complex P1, P2 (major incidents), P3, and P4 incidents and service requests. Ensure customer service satisfaction and enable continuous improvements. Oversee higher complexity operational and preventive maintenance tasks. Manage complex remedial and unscheduled urgent changes. Able to be accessible via mobile device to support on-call rotation. Drive root cause analysis on repeatable incidents to help prevent issues in the future. Creation of support documentation and scripts. Oversee vendor’s service delivery and escalation. Provide operational consultancy for future-state technologies. Prioritize activities to align with compliance, regulatory requirements, and business objectives. Keep informed of technology solutions initiatives and IT direction to provide strong support to the businesses.
Mandatory Technical Skills Strong to expert knowledge of supporting Azure Public Cloud (GCP knowledge also a benefit).
Thorough problem determination skills to troubleshoot and resolve business application issues.
Knowledge of, and experience supporting Azure services such as (but not limited to) Azure Databricks, Azure Data Factory, Azure Machine Learning, Azure Kubernetes, Azure Synapse, ASE/ASP, RHEL/Windows VMs, etc.
Familiar with tools such as Jenkins, Nexus, XLR, XLD, GitHub, etc.
DevOps and Agile understanding.
Working knowledge of LAN and WAN technology.
Knowledge of middleware which may be deployed to a Cloud environment such as Jboss, Tomcat, NodeJS, and monitoring tools (Datadog, Dynatrace, etc.).
Comfortable with working in a rapidly changing, technically complex setting.
Knowledge of scripting languages and tools such as Python, JavaScript, Powershell, Bash.
Understanding of config management technologies such as Salt.




Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Base salary
Variable compensation
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
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Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job prospect is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.



If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
Language Requirement Language Requirement (Quebec only): Sans Objet US Labor & Employment Posters | California Privacy | Accessibility | FAQ
Our Values Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
Learn more: Canada | US | Europe & Asia Pacific

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📌 Sr. IT Ops Analyst (Azure Public Cloud Operations) (Ontario)
🏢 The Toronto-Dominion Bank (Canada)
📍 Ontario