Senior Instructional Designer to review and redesign new-hire onboarding training for a large call center operation (Calgary; Hybrid) [2026-71, 2026-73]
Our financial services client is seeking a Senior Instructional Designer to review and redesign new-hire onboarding training for a large call center operation (Calgary; Hybrid) [ 2026-71 ] .

Overview
Join a hands-on learning and development initiative focused on redesigning onboarding and training programs for call center employees within a banking environment. This role supports learning program evaluation, training path development, performance sessions, and learning optimization using adult learning methodologies and visual design. The project focuses on improving program efficiency while maintaining critical learning outcomes. Candidates with proven call center learning and development experience will be prioritized.

Contract, Edmonton, Hybrid, Working Hours: MST

Must Haves

5+ years as an Instructional Designer , with demonstrated adult learning methodology application

Proven experience designing and/or delivering learning programs specifically within a call center environment





Hands-on experience with Articulate 360 and other video/gamification creation tools

Experience analyzing and optimizing existing training programs for length/efficiency without sacrificing critical content

Ability to work in Calgary hybrid (onsite 2-3 days/week)

Nice to Have

Banking or financial services call center learning experience

Experience with learning analytics/metrics to drive program improvements

Responsibilities

Reviews and redesigns onboarding training for current-hire call center employees

Identifies opportunities to shorten and streamline the training program without compromising critical learning requirements

Develops training paths and leverages adult learning methodologies and visual design

Supports and leads performance sessions, guiding team members through training

Shadows the call center environment to inform program design

Analyzes learning metrics and collaborates proactively with the learning team to advance strategic goals

Disclaimer: AI may be used in evaluating candidates. This posting is for an existing vacancy.

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📌 Senior Instructional Designer to review and redesign new-hire onboarding training for a large call c (Alberta)
🏢 S.i. Systems
📍 Alberta