Elevate customer experiences with BMO as a Senior Manager in Customer Onboarding and Early Tenure. This hybrid position in Toronto focuses on driving customer engagement and building long-term banking relationships.

The Senior Manager is crucial in crafting the vision and strategy for customer journeys that strengthen relationships early in tenures. You will oversee onboarding initiatives, engage with newcomers to Canada, and optimize banking experiences to enhance product cross-sell and client retention. Collaborating closely with teams across Product, Marketing, and Analytics is essential for translating customer insights into actionable strategies.

Key Responsibilities:
• Define multi-year strategy for Customer Onboarding journeys
• Lead optimization of early customer engagement and funding behavior




• Partner with cross-functional teams to enhance customer experiences
• Develop and launch the Recent to Canada onboarding journey
• Drive alignment and governance through structured performance reviews

Requirements:
• 7+ years in customer lifecycle, retail banking, or product management
• Proven experience in leading cross-functional journey programs
• Strong data-driven decision-making and analytical skills
• Ability to influence senior stakeholders in diverse settings
• Post-secondary degree in business or a related field

Join BMO and leverage your journey management and customer engagement expertise to shape impactful banking experiences.
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📌 Customer Onboarding Senior Manager BMO (Ontario)
🏢 BMO
📍 Ontario