Live Video Contribution, Video Wall, ISR Video, IPTV Distribution, SRT Streaming, Encoders & Decoders, Mobile Video Transmitters.
A complete video wall system for situational awareness and real-time decision-making in mission-critical environments.
The Customer Success Engineer (CSE) The Customer Success Engineer (CSE) combines robust technical expertise with a customer-focused approach to deliver an outstanding post-sale experience, from onboarding through day-to-day operations and product support. Through hands-on guidance and proactive engagement, the CSE enables customers to maximize the value of their investment in Haivision’s broadcast solutions.
This role requires solid expertise in networking, video distribution technologies, streaming protocols, and broadcast workflows.
The position includes working non-standard schedules to support global customer operations, including evening and night shifts, as well as regular weekend hours as part of the standard work schedule. Periodic travel to customer sites is also required for onboarding, key deployments, and onsite support. Participation in a 24/7 on-call rotation is expected to ensure continuous support coverage.
Responsibilities Technical Support & Troubleshooting Respond to customer inquiries via phones, tickets, email, and web channels
Diagnose and resolve network, streaming, and hardware/software issues
Document all customer interactions in Salesforce Service Cloud
Collaborate with Technical Support, Product Management, and Engineering teams to resolve and escalation issues
Track, document, and elevate bugs and feature requests
Customer Enablement & Solution Optimization Deliver technical training and best practice workshops
Provide configuration guidance and system optimization recommendations
Monitor system performance, perform upgrades, and proactively identify risks and improvements




Onsite & On-Call Support Provide onsite support for critical issues and strategic customer events as needed
Work non-standard hours, including evenings, nights, and scheduled weekend shifts
Participate in a 24/7 on-call rotation to support mission-critical environments
Collaboration & Continuous Improvement Provide feedback to Product Management and Engineering to improve product quality and usability
Develop and maintain technical documentation, guides, and FAQs
Stay current with industry trends and emerging video technologies
Skills & Qualifications Technical Expertise 3+ years in technical support, solutions engineering, or customer success
Solid understanding of video streaming technologies and IP-based transmission
Experience with cellular, LAN, and WAN video distribution
Strong knowledge of UDP, TCP, RTP, and related protocols
Good understanding of IP networking, multicast, firewalls, NAT traversal, and VPNs
Experience with network troubleshooting tools
Hands-on experience with Linux systems, CLI tools, and scripting
Familiarity with cloud platforms (AWS, Azure, Google Cloud) and virtualized environments
Knowledge of SRT, SDI, NDI, SMPTE 2110, AES-67, and broadcast workflows is an asset
Experience with APIs, automation tools, and monitoring solutions
Soft Skills & Work Requirements Strong analytical and troubleshooting skills with a structured approach
Excellent written and verbal English communication skills
Customer-focused mindset with strong service orientation
Self-motivated with the ability to manage multiple priorities
Strong collaboration and continuous learning mindset
Adaptable and open to new technologies and processes
High attention to detail and accuracy
Ability to work scheduled weekend shifts and participate in on-call rotations
Willingness to travel internationally for onsite support as required

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📌 Customer Success Solutions Specialist (Saskatchewan)
🏢 Teltoo (Acquired by Haivision)
📍 Saskatchewan