Elevate your impact as a Senior Customer Success Manager with Trilogy, engaging C-level executives remotely. Own a high-value renewals portfolio, leveraging AI in negotiations and securing long-term contracts.

In this pivotal role, you will strategically manage enterprise renewals, ensuring retention and minimizing churn. With over eight years in CSM or account management and a strong grasp of the entire renewal process, you'll drive engagements that maximize revenue growth. Embrace an AI-enhanced sales methodology, focusing on high-value clients and exact negotiations without the overhead of excessive management.

Key Responsibilities:
• Manage high-value enterprise renewals lifecycle
• Engage with strategic customers for value delivery
• Refine B2B renewal playbooks and methodologies

Requirements:
• 8+ years in CSM or account management role
• Proven success closing renewals worth $100K+
• Fluent English communication skills
• Experience using AI tools for sales
• Availability during U.S. business hours

Harness your negotiation expertise and AI skills in a rewarding customer success role with Trilogy.
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📌 Remote Senior Customer Success Manager (Alberta)
🏢 Crossover
📍 Alberta