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Do you have a passion for helping people become more productive, and effective with technology? Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial,upbeat,high-energypeople you’ll ever meet in your life?

In this role you will identify our users’ needs and promote best practices to ensure that users are getting the most out of our technology systems. You will learn our business, learn, and understand our audience, and learn and understand our Canada Life tailored Salesforce system.

This is a one year contract position.

What Makes an Operations Specialist:

Becoming a subject matter expert in our Canada Life tailored Salesforce

Keeping up with changes and enhancements in Salesforce

Able to use critical thinking to identify the needs of our users

Performing trouble shooting, problem solving , and training

Recognize trends, monitor, and execute requests and track dataUse and maintain appropriate procedures and documentation

Providing exceptional customer service over the phone and via email

Demonstrate clear and concise communication skills and exceptional customer service

Capturing call/email details into a ticket tracking system

Qualifications:

A great listener, who is comfortable providing support to a wide range of users

Service Desk or Help Desk experience will be considered an asset

Experienced in training on technological procedures and practices is an asset

Demonstrated analytical and issue resolution skills

Planning and organization skills

Excellent communicator, both verbally and written

Thrives in a fast paced, changing environment

Self-motivated, takes initiative





Enjoy a strong team-focused working environment

Demonstrated ability to work within tight deadlines while staying calm, cool and collected

Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset

Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint)

Bilingual required (French and English)

The base salary for this position is between $50,900 - $76,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life
We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing,



and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development : Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

Health & Wellness: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis onCommunity :We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted .

Location:
London, ON, CA Montreal, Quebec, CA Winnipeg, MB, CA

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📌 Distribution Digital Support Specialist (Ontario)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Ontario