What you’ll be doing As a QA Analyst, you will work with a cross-disciplinary team to brainstorm, coordinate, test and publish web content changes for releases across digital platforms. You will adhere to CIBC-defined standards and compliance rules, including Accessibility, while ensuring client expectations and SLAs are met. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you’ll succeed QA support – Execute test cases, raise and re-test defects, provide status updates and elevate risks to the Sr. QA Analyst.
Provide appropriate sign-offs and release builds to staging environments and for deployment to production.
Test published content via front end and provide sign offs, including outside of regular office hours.
Communication and problem solving – Effectively work with your team to ensure quality standards are understood and adhered to with minimum supervision.
Provide clear and timely analysis and updates to your lead and QA Manager.
Continuously review schedule to confirm SLAs are met and problems resolved.
Accountability – Detail oriented, and committed to completing work on time and accurately according to approved processes.
Record and escalation of issues and outages of business applications and processes to the Sr. QA Analyst or appropriate team member for timely resolution.
Continuously provide input to team for improvements to processes and documentation.
Who you are You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. You embrace and champion change.



You'll continuously evolve your thinking and the way you work in order to deliver your best. You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
Qualifications You can demonstrate experience in Quality Assurance.
A Degree in Computer Science or related discipline as well as ISTQB Foundation Level certification is preferred, or applicable work experience at a financial institution.
You have strong knowledge of defect-tracking software (JIRA or HP Quality Center), Content Management Systems (CMS), W3C standards, Windows and MacOS interface standards, and Accessibility requirements testing (WCAG2.0).
What CIBC Offers market-competitive salary
incentive pay
banking benefits
a benefits program*
defined benefit pension plan*
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program.
*Subject to plan and program terms and conditions
Work arrangements and culture We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.




Legal and inclusion CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]. CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Information Job Location Toronto-81 Bay, 16th Floor
Employment Type Regular
Weekly Hours 37.5
Skills Communication, Copy Editing, Customer Experience (CX), Digital Content, Digital Products, Digital Transformation, Proofreading, Teamwork, Time Management, User Experience (UX), Writing
About CIBC At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

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📌 QA Analyst (Ontario)
🏢 Canadian Imperial Bank of Commerce
📍 Ontario