Overview
Are you a resourceful and self‑motivated administrative individual with the power to initiate plans and independently follow through to completion? We're looking for an experienced Administrative Coordinator to assist and support our Director, Case Management Services at WorkSafeBC in our Richmond head office. The case management services department is responsible for safe, timely, and sustainable recovery and return‑to‑work planning for workers with primary physical injuries and any compensable consequences such as mental health or chronic pain. They also adjudicate continuing health care entitlements for injured workers following the conclusion of wage‑loss benefits. In this role, you’ll use a high level of discretion and tact in handling confidential and sensitive management information related to WorkSafeBC’s operations and regulations. If you have administrative experience supporting Director level operations, exceptional interpersonal ability, proficiency in Microsoft applications, and effective organizational skills and can execute a high level of professionalism and confidentiality, this role is for you!

How you'll make a difference
You’ll assist the Case Management Services department in providing compassionate, supportive service to people injured at work.

Where you'll work
At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.

What you'll do

Support the Director and senior leadership team by performing administrative responsibilities, including maintaining calendars; managing appointments, meetings, conferences and team events; and booking meeting rooms

Support the management team on any daily responsibilities as required

Record, organize, and prepare complex and confidential reports

Compose written responses, memos, minutes, presentations, reports, and communications from both verbal and printed sources

Build and maintain a SharePoint team site and documents on the local area network

Coordinate travel arrangements and assist in tracking expenses and vacation schedules for the management team





Manage equipment and accesses for employees and assist with onboarding new hires

Receive, screen, and refer incoming calls from internal and external sources

Answer routine inquiries about departmental activities

Provide mentorship and training to other administrative employees in the department

Build and maintain cooperative working relationships with a variety of individuals

Assist leadership in planning team-building and engagment initiatives

Help foster a positive and inclusive team culture

Is this a good fit for you?
We're looking for someone who can:

Display a high degree of diplomacy, integrity and professionalism when handling confidential files and information

Organize and coordinate agendas for meetings and events

Synthesize information to summarize main points

Communicate clearly and concisely, both verbally and in writing, to a variety of groups and individuals

Be adaptive, take initiative as appropriate, and has a forward‑thinking mindset

Meet deadlines in a high‑volume, multi‑tasking, client‑focused environment with a strong attention to detail

Interact with key WorkSafeBC personnel and external sources while exercising discretion in providing information in the absence of the Director

Use discretion, handle confidential and sensitive information, and resolve conflicts

Identify opportunities to improve systems and processes

Recommend solutions and refer issues as appropriate

Occasionally travel throughout the province for divisional meetings and/or events

Your background and experience

Completion of grade 12 and some post‑secondary education in business administration is preferred

A minimum of three years of related work experience in an administrative role supporting senior management and/or Director level operations





Strong working knowledge of SharePoint and Microsoft Office products including Word, Excel, PowerPoint, Outlook, and Teams

Experience in project coordination is an asset

A valid BC drivers' license is an asset

We'll consider equivalent combinations of education and experience.

Important to know

Consent to a criminal record check

Confirm you're legally entitled to work in Canada

Who we are
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work‑related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?
It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Our benefits
As a member of our team, you'll have access to services and perks that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

Defined benefit pension plan that provides you with a lifetime monthly pension when you retire

4 weeks of vacation in your first year, with regular increases based on years of service

Benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account

Optional leave arrangements

Development opportunities (tuition reimbursement, leadership development, and more)

Salary
$65,476 - $79,553/annually

#J-18808-Ljbffr

📌 Administrative Coordinator (Case Management Services) (British Columbia)
🏢 WorkSafeBC
📍 British Columbia