Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Major Accountabilities Ensures adequate training of FCMs on relevant therapeutic area needs, internal Working Processes and Standard Operating Procedures and that of the client
Manages the hiring, performance and development of the FCMs team
Oversees and approves expenses of FCMs
Ensures regular coaching of the FCM team through regular field visits
Assist the FCMs in peak or absence periods to ensure a streamlined program from a HCP’s perspective
Sets FCM Team objectives and KPIs and generates/maintains tools to generate significant performance metrics
Ensures team readiness for timely field implementation of current and future projects
Forecasts and allocates resources to support geographical needs of the program in keeping with Key Performance Indicators
Collaborates with the Client’s point of contact in activities, issues and insights relating to the FCMs’ duties and responsibilities
Provides continuous feedback to the Senior Program manager, the Client’s Point of Contact and other relevant internal and external stakeholders to ensure Best in Class status of the patient support program
May be required to be on standby/on call as part of this role
Responsible to report all Adverse Events to the assigned units/departments
Responsibilities - Client Interaction Provide leadership on client account
Responsible for strategic program management
Ongoing communication with key client personnel to review FCMs KPI and performance reports
Develops strategies and action plan in collaboration with Program Management team and Client key stakeholders
Team Management Act as a role model, provide leadership and direction
Work with management team to ensure clear understanding of team mission and goals
Work with management team to help identify skills that are needed for projects or work activities and match skill requirements with available talent
Proactive management and provide direction to the FCM team
Assist in recruiting by interviewing and hiring for vacant positions
Conduct Performance Reviews and Professional Development for the FCM team
Training and Mentoring
Manage, train and motivate FCM team
Assist in training and developing FCM team
Spends a significant proportion of time in the field with the remote team
Develops succession plans for key team members
Recruits, trains and develops high achievers
Provides leadership to FCM team and participates as facilitator for learning programs
Program Management Provide strategic guidance to the FCM team to optimize customer program experience




Proactive facilitation and management of activities and milestones
Ensure effective execution of best in class holistic services
Monitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program's operating procedures
Utilize systems (CRM, Reports) to monitor, train and coach FCM team
Works closely with management team to promote synergy and identify efficiencies
Works closely with management team, client’s Point of Contact and other relevant internal and external stakeholders for strategic alignment
Financial Accountability Approve purchases, contracting, expenses, mileage and other budget related expenses
Customer interaction Act as program champion with influential stakeholders
Obtain feedback and input on program enhancements
Be a key strategic partner for the client
Sales Team Technical Skills and Expertise Stay abreast of industry trends and important pending legislation impacting business
Identify and collaborate with internal and external resources and experts
MS experience preferred
Experience and Educational Requirements General knowledge of reimbursement and patient assistance programs and database elements and functionality as well as operational policies and processes an asset
Nursing background is an asset but not a requirement
University science/healthcare degree, or equivalent combination of experience and education
Minimum of 7 years experience in people and client management, clinical or biotechnology program management or related field, within healthcare
Minimum Skills, Knowledge and Ability Requirements Fluently Bilingual in English and French (written and spoken) an asset
Background in healthcare settings is an asset
Solid understanding of the business principles of the pharmaceutical industry
Ability to understand and apply medical and/or business knowledge to all aspects of the role, but in particular to provincial and private payer markets, complying with professional and ethical standards of practice
Strong people management skills
Proven track record in leadership and management of a field based team
Able to leverage internal and external relationships and opportunities to help promote team productivity
Strong interpersonal skills
Able to communicate effectively with all levels and with internal and external stakeholders
Ability to manage multiple priorities and respond to constantly changing situations
Effective problem solving and analytical skills




Must be able to able to bring forward opportunities and recommendations to improve effectiveness and productivity, according to set objectives
Excellent client management experience
Proven track record if organizational abilities
Strong knowledge of computers and systems
Excellent knowledge of Microsoft Office
Hold and maintain a valid, non-expired, unrestricted driver’s license
What Cencora offers medical
dental
vision care
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
training programs
career development resources
mentorship programs
employee resource groups
volunteer activities
Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call (phone hidden) or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. As per ESA legislation, this role is excluded from pay transparency requirements in Ontario.
This posting is intended to fill an existing vacancy for our District Manager role.
Affiliated Companies: Affiliated Companies: Innomar Strategies
Company Description Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

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📌 District Manager (Manitoba)
🏢 Innomar Strategies
📍 Manitoba