Elevate your career with Aliant Resources as a Specialist in Cyber Service Management within the City of Toronto. This role focuses on supporting cyber service processes through analytical and operational expertise.

In this permanent full-time position, you will provide essential business and operational support for Toronto Cyber Security. The role emphasizes managing service intake workflows, developing dashboards, and improving reporting processes to enhance service delivery. Collaboration with cyber leads and business stakeholders will ensure accurate request handling and insightful analytics.

Key Responsibilities:
• Administer cyber service intake processes and workflow management
• Develop and maintain the cyber service catalog information
• Enhance Jira-based workflows, dashboards, and reporting views




• Create operational dashboards to monitor SLA performance and trends
• Analyze service delivery data for process improvement opportunities

Requirements:
• Post-secondary degree in business, technology, or related field
• Experience with Jira and Confluence tools
• Solid analytical skills for data interpretation
• Knowledge of service management practices
• Preferred certifications: ITIL, PMP, or Jira administration

Utilize your expertise in cyber service management and analytics to drive improvements in service delivery for Toronto.
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📌 Specialist in Cyber Service Management (Ontario)
🏢 City of Toronto
📍 Ontario