DHL Express seeks a dedicated Key Accounts Advisor in Brampton, Ontario, to deliver exceptional customer service for major accounts. Engage with customers and ensure their needs are met efficiently, using a variety of communication platforms.

This full-time role focuses on providing comprehensive support to key customers, facilitating bookings, inquiries, and managing service standards. You will monitor customer interactions, collaborate with sales teams, and proactively communicate about transit updates. Your role is vital for maintaining high service standards within the company’s national office.

Key Responsibilities:
• Provide tailored customer service for major accounts
• Alert customers about service delays proactively




• Partner with sales for customer visits and feedback
• Collaborate with operations to meet delivery timelines
• Resolve inquiries effectively with internal departments

Requirements:
• Degree/Diploma in Business or equivalent
• Minimum 1 year’s experience in customer service
• Robust communication and interpersonal skills
• Proficient in DHL Systems and Excel
• Strong organizational and analytical abilities

Make a significant impact by ensuring top-notch service delivery to key clients at DHL Express in Brampton.
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📌 Key Accounts Advisor at DHL Express (Ontario)
🏢 DHL Express
📍 Ontario