Do you believe everyone deserves to live free from violence and abuse?

Do you bring a feminist, anti-oppressive, and survivor-centered approach to your work?

Are you passionate about supporting women and children as they move beyond violence?

Position Details
Position Title: Relief Residential Support Worker- Assigned line

Locations: Anselma House – Kitchener, Haven House – Cambridge

Employment Status: Casual, assigned relief line (days, evenings, overnights- awake, weekends)

Hourly Wage: $26.06 per hour, as per UNIFOR Local 302 Collective Agreement

Assigned relief lines are ongoing, recurring schedules. Successful candidates are expected to be available and commit to the full rotation of their assigned line.

Shift Definitions:
Relief Residential Support Workers may be scheduled for the following shift types, rotating between Kitchener and Cambridge location:

Day shifts: typically start at 7:30 a.m. or 8:00 a.m.

Night shifts (overnights): typically start at 11:30 p.m. or 12:00 a.m.

Exact start times may vary by site and operational needs and will be confirmed during scheduling.

Rotating Line – Nights - Off - Days - Off (Repeating)

Initial Rotation Example:

Saturday & Sunday: Night shifts

Following weekend: Off

Next Saturday & Sunday: Day shifts

About the Role
Relief Residential Support Workers provide trauma-informed, survivor-centered support to women and children living in emergency shelter due to domestic violence.

Key responsibilities include:

Providing crisis line and in-shelter emotional support

Supporting safety planning, risk assessment, and ongoing needs assessment

Facilitating one-to-one and group-based support activities





Supporting women and children to adapt to communal living environments

Providing referrals, advocacy, and discharge planning

Supporting residents’ transitions toward safety and independence

Relief staff must be flexible and able to work evenings, weekends, and overnight shifts as required by their assigned line.

Required Qualifications & Experience

Bachelor of Social Work (BSW), Master of Social Work (MSW), Psychology degree or

Social Service Worker (SSW) diploma with related experience in the Violence Against Women (VAW) sector

Experience working in a residential or shelter-based setting

Demonstrated ability to apply feminist, anti-racist, and anti-oppressive frameworks in practice

Strong crisis management, de-escalation, and decision-making skills

Knowledge of the impacts of abuse on women and children

Excellent interpersonal, verbal, and written communication skills

Robust organizational skills and ability to manage multiple competing demands

Proficiency with basic computer software

Assets

Experience providing crisis intervention, trauma-informed, and harm-reduction support

Experience conducting risk assessments and ongoing safety planning

Experience working with interpreters

Knowledge of and ability to access community resources

Valid First Aid/CPR-C and Naloxone certification (training provided if required)





Ability to communicate in two or more languages

Valid driver’s license, access to a reliable vehicle, and sufficient insurance coverage

Employment Requirements

Successful completion of a Vulnerable Sector Police Record Check

Who We Are

Women’s Crisis Services of Waterloo Region (WCSWR) provides emergency shelter and outreach support to women and children moving beyond violence

We operate two 24/7 shelters: Anselma House (Kitchener) & Haven House (Cambridge)

We are more than shelter. WCSWR also delivers a robust, region-wide outreach program supporting families impacted by domestic violence. WCSWR supports women, transgender, and gender-diverse individuals.

Why Work at WCSWR?

A passionate, values-driven team

A supportive and inclusive workplace culture

Leadership committed to continuous improvement and listening to staff feedback

Ongoing learning and professional development opportunities

Programs focused on staff wellness, engagement, and growth

Additional Information

This posting reflects an existing vacancy.

Artificial intelligence may be used to screen, assess, or select applicants during the hiring process.

Women’s Crisis Services of Waterloo Region is an Equal Opportunity Employer.

We welcome applications from racialized persons, Indigenous persons, persons with disabilities, members of ethnic minorities, and persons of minority sexual orientations and gender identities.

Applicants requiring accommodation at any stage of the recruitment process may contact, in confidence: Caitlin Ramcharitar, Human Resources Manager ([email protected])

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📌 Relief Residential Support Worker- Assigned Lines (Ontario)
🏢 Women's Crisis Services of Waterloo Region
📍 Ontario