Elevate your career as a Senior IT Operations Analyst with TD in Toronto, Ontario. This role focuses on change management, documentation, and stakeholder coordination in a hybrid environment.

As part of Technology Change Management, you will lead processes and policies governing IT Change Records. This senior role requires strong organization, documentation, and communication skills. You will collaborate with cross-functional teams to drive change management initiatives and enhance service delivery across the organization.

Key Responsibilities:
• Manage and maintain change management documentation and governance
• Coordinate change requests across all lines of business
• Review service requests for compliance and integrity




• Implement process improvements within ITSM tools like ServiceNow
• Foster relationships with key stakeholders and segment leads

Requirements:
• 6-7 years of change management experience
• Robust knowledge of ITIL methodologies
• Excellent communication skills for diverse audiences
• Experience with Microsoft Power Platform tools
• Proven leadership in reviewing change requests

This role requires your expertise in IT change management to enhance service delivery and operational excellence.
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📌 Senior IT Operations Analyst at TD (Ontario)
🏢 TD Bank Group
📍 Ontario