Work Location: Toronto, Ontario, Canada
Hours: 37.5
Line of Business: Risk Management
Pay Details: $81,600.00 - $115,200.00 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description Department Overview. Operational Risk Management ("ORM") is accountable for the design and implementation of TDBG's Operational Risk Management Framework that sets out the Bank's governance, policies, processes and practices for the identification, assessment, reporting, mitigation and control of operational risk. Within this context, C-ORM acts as an independent risk management function responsible for ensuring the Bank has an effective operational risk management program to manage risk within the Bank's risk appetite.
Job Description Summary Provide a broad range of risk analysis, reporting, monitoring and/or support to business partner requests and act as a specialist/expert in providing guidance/ advice on a range of risk related matters within the Issues Management team. May support and/or provide oversight, commentary, and strategy analysis in connection with Issues Management program.
Key Accountabilities Customer Develop and operationalize standards, policies and processes to identify, report and mitigate overall risk exposures within the Issues Management program;
Proactively analyze Issues Management data and produce trend analysis to inform forward looking results;
Conduct independent validation of Issues Management report data and metrics to ensure accuracy and completeness;
Establish and provide regular risk analysis, and reporting on Issues Management data;
Analyze and perform thematic analysis of Issues Management data;
Use advanced methods to contribute to new solutions and recommend standards against which others will operate;
Support established enterprise-wide risk escalation, review and approval processes, data management, policies and risk assessment processes;
Provide regular commentary and industry analysis in supporting the development/ maintenance/ oversight of policies/ procedures/ practices related to the Issues Management program;
Shareholder Adhere to enterprise frameworks or methodologies that relate to the Issues Management program;
Ensure Issues Management policies, processes and practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities;
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; elevate issues where appropriate;
Ensure business operations are compliant with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets);
Participate in cross-functional teams as a subject matter expert and provide guidance for complex situations;
Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience;




Conduct meaningful analysis at the enterprise and segment level using Issues Management results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices;
Monitor productivity and assess efficiency levels within the Issues Management team and implement continuous process / performance improvements where opportunities exists;
Support the implementation of remediation plans to address issues;
Actively manage relationships within and across various business lines, corporate and/or oversight functions and ensure alignment with enterprise and/or regulatory requirements;
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts;
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite;
Employee / Team Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest;
Provide thought leadership and/ or industry knowledge for Issues Management and participate in knowledge transfer within the team and business unit;
Keep current on emerging trends/ developments and grow knowledge of ORM programs and related tools and techniques;
Participate in personal performance management and development activities, including cross training within own team;
Keep others informed and up-to-date about the status or useful information related to day-to-day activities;
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.;
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.;
Contribute to a fair, positive and equitable environment that supports a diverse workforce.;
Act as a brand ambassador for the Issues Management team and Corporate ORM overall both internally and/or externally;
BREADTH & DEPTH Acts as a subject matter expert of the Issues Management program and a resource to others;
Conducts Issues Management analysis to inform decision making at senior levels;
Works independently and performs ongoing monitoring and analysis of Issues management data to inform future trends;
Integrates the broader organizational context into advice and solutions within own area;
Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders;
Uses advanced methods to contribute to new solutions and recommend standards against which others will operate;
Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels;
Identifies and leads problem resolution for complex issues at all levels;
EXPERIENCE & EDUCATION Undergraduate degree or technical certificate and/or 5+ years relevant experience
Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada,



the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being perks, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information Please be advised that this job prospect is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding We'll provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only) Sans Objet
Our Values At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
Our Commitment to Diversity, Equity, and Inclusion At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.
Helping to Make an Impact in Communities – TD Ready Commitment Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
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📌 Analyste princ., Risques du Groupe (Ontario)
🏢 TD Bank Group
📍 Ontario