UX Writer, Transactional Digital Journeys
Job Information
Term 12 months

Number of Positions 1

Work Experience 10+ Years

City Montreal East

State/Province Quebec

H1B

Job Description
Job Description:

The mandate has changed in nature: it is no longer an informational website, but rather transactional digital journeys designed to support complex online processes.

The client is looking for a UX writer capable of writing the functional micro-copy of the journey (labels, messages, instructions, help content, validations, transactional communications) and ensuring its consistency.

The real priorities are reducing the effort required to understand and improving journey completion rates, two measurable indicators. The ability to translate business rules and regulatory constraints into simple content is a key differentiator, specific to a regulated insurance environment.

The role is part of a multidisciplinary team (UX, UI, SEO, IT, architecture, business analysis, product management):



SEO is a related role within the team and is no longer a requirement for the writer.

Requirements
Required:

Bachelor's degree in communications, writing, journalism, linguistics, user experience, or a related field

6 years of experience in UX writing, web writing, or digital content strategy

UX writing, plain language, accessibility, and content architecture

Excellent written French, editorial judgment, and writing rigor

Design and optimization of transactional digital user journeys

Ability to translate business needs, business rules, and regulatory constraints into clear content

Experience in a multidisciplinary Agile setting

Collaboration with UX, UI, product, IT, architecture, and business analysis teams

Asset:

Proficiency with Jira, Confluence, and Figma

Experience in user research, comprehension testing, or content validation

Knowledge of the insurance industry or financial services sector

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📌 UX Writer, Informational Web Content (Quebec City)
🏢 Maarut
📍 Quebec City