Lead transformative client experiences at Scotiabank as a Director of Client Experience Design & Strategy in Toronto. Drive strategy, improve journeys, and enhance satisfaction across channels.

In this senior-focused role within Scotiabank's Client Experience Management Office, you will shape the vision for the Canadian Banking client experience. Collaborate with key stakeholders like Channel and Product leaders to implement a comprehensive CX strategy that aligns with organizational goals. By leveraging data-driven insights, you will optimize customer journeys and promote an innovation-centered culture.

Key Responsibilities:
• Develop a comprehensive CX strategy for Canadian Banking
• Lead customer journey design and optimization projects
• Facilitate persona development, user research,



and feedback sessions
• Establish a prioritization framework for CX initiatives
• Influence senior leadership on strategic CX opportunities

Requirements:
• Bachelor's degree in Business, Design, or relevant field
• 10+ years in Client Experience or Service Design
• Solid analytical and decision-making skills
• Exceptional communication across all organization levels
• Ability to thrive in dynamic environments

Shape the future of client experiences at Scotiabank as you enhance customer satisfaction and business growth.
#J-18808-Ljbffr

📌 Director of Client Experience at Scotiabank (Ontario)
🏢 Scotiabank
📍 Ontario