At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

Want to work with highly motivated individuals on high-performance teams? What is the Solutions Consulting & Engineering Team and why join?

Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success.

We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer’s problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges. This position will be focused on providing operational oversight on Managed Services clients and assisting on all aspects of multiple high-priority projects and incidents, which often requires considerable resources and high levels of functional integration.





This position will include an on-call rotation schedule with team members to provide 24X7 support for Managed Services Critical issues. Integrate with Managed Services teams to include Managed Services Customers Escalation point 24x7x365 for all Managed Services operational issues Provide operational oversight to multiple Managed Services Clients Attending all internal and external meetings related to assigned customers Experience in ITIL Service Management practices, including Incident, Change, Request and Problem Management Daily review of all incidents, changes, requests, problems, and all Managed Services monitoring tools for assigned clients Prepare and conduct weekly operations meetings for all assigned Managed Service Clients Assist in preparing Operational reporting for the Monthly and Quarterly meetings Manage Infrastructure Services Escalation bridges Create and present Root Cause Analysis for all Critical Incidents Work closely and support Process and Compliance leadership Perform training of Command Center processes to new employees across Qualified Services 5+ years of Incident Management, Problem Management, or Crisis Management experience required Exposure to technology projects and project management Advanced Skills in MS Office applications including Excel, Work, and Outlook ServiceNow and SharePoint experience is a plus Ability to communicate well with customers and co-workers Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $76,000.00 CAD to $120,000.00 CAD annually.





Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

We offer the following benefits to all full-time employees: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. If you have any questions or concerns about this posting, please email [email protected]. (LI-Remote WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-(phone hidden) and ask for Human Resources. #

📌 Service Delivery ManagerOps (Toronto)
🏢 World Wide Technology
📍 Toronto