The Parts - Service Advisor is responsible for guiding the customers through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer‑centric individual who is passionate about building relationships with our customers. Robust customer service skills, technical knowledge, and the ability to explain complex issues are essential for success in this role.

Customer

Satisfaction (CSI) is the highest priority, and the Service Advisor plays a critical role in delivering a transparent, consistent, and positive service experience.

Job Duties:

Provide front-line customer service and sales for the Parts and Service Department.

Greet customers on the phone or in the Dealership. Ascertain the reason for their visit, whether it is for scheduled maintenance, repairs, or warranty work.

Work with customers to address their questions or concerns.

Ensure that customer vehicles are adequately cared for and stay updated on the progress of their repairs.

Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs.

Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle.

Providing repair recommendations and accurate estimates of repair costs and time required for repairs or maintenance.

Advising customers how to look after their vehicles and book maintenance appointments.

Ensure high standards of customer satisfaction by addressing and resolving customer concerns and complaints promptly and professionally.





Maintain records of all services performed and ensure that all documentation is complete.

Promote dealership service and parts sales, including special promotions and discounts.

Ensure compliance with all safety and environmental regulations.

Perform other duties as assigned by the Service Manager/Fixed Operations Manager.

Successful Candidates Possess:

Minimum high school diploma or equivalent, Post-secondary education is preferred.

2 plus years experience as a Service Advisor with Parts experience automotive industry is preferred.

Strong automotive knowledge and understanding of vehicle systems and repairs.

Excellent communication and interpersonal skills.

Strong organizational skills and the ability to multitask in a fast-paced environment.

Proficient in using automotive service software and other relevant computer applications.

Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.

Why Work for

Inclusive and diverse environment.

Collaborative and team-oriented atmosphere.

Supportive work environment.

Our values and missions.

Company benefits.

Career advancement.

Gemini Motors is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.

📌 Service / Parts Advisor (Kitchener)
🏢 Gemini Motors
📍 Kitchener