Classification Title: Shelter Overnight Support Counsellor

Department: Shelter & Housing Services

Hours of Work: 24 Hours Per Week (Part-Time, 1-Year Fixed-Term Contract)

Reports to: Manager of Shelter and Housing Services

Number of Positions: 1 (Downtown Toronto, with some travel to other sites as needed)

Pay Rate: $25.90 Hourly (Plus $1/hour Overnight Premium as per Collective Agreement)

Extended Application Deadline: Friday, August 21, 2026

Requisition Type: Active Job Posting

Company Overview:

Street Haven at the Crossroads is a multidisciplinary agency dedicated to supporting women on their journey toward safety, stability, and personal empowerment. The organization provides a continuum of care that includes emergency shelter services, supportive housing, addiction recovery programs, mental health supports, and skills training. Since 1965, Street Haven has served women across the Greater Toronto Area through both onsite and outreach community-based programs, meeting women where they are.

Through an integrated and compassionate approach to service delivery, Street Haven helps women rebuild their lives with dignity, resilience, and hope.

Position Overview

Reporting to the Manager of Shelter and Housing Services, the Shelter Overnight Support Counsellor provides critical support to the clients and staff in the Shelter to ensure that clients are secure and supported as they move towards sustainable shelter. The incumbent will have the demonstrated ability to respond in the moment in a calm and effective manner while also understanding the mid- and long-term impact and outcomes for clients and services. The position navigates social and institutional systems from a client centered and community capacity building framework.

Key Responsibilities:

Client Support





· Provide client centered support to women in the Shelter while also connecting with external allies and resources

· Provide assistance on an ongoing basis through a continuum of services that can include initial and ongoing assessment, goals setting and support, systems navigation and case management.

· Support and regularly review client goal plans on an ongoing and regular basis

· Complete administrative tasks; data base entry, updates and service-related reports

· Provide crisis intervention support as needed.

· Effectively navigate through community support services and appropriate referrals

Program Support

· Works within a multi-disciplinary team, liaising with others to promote a supportive and respectful environment

· Ensures flow of critical information, including documentation and shift change, to bring forward issues and occurrences that take place while on shift

· Promotes a mutually supportive environment that emphasizes collaborative approaches and values the contributions of all members, including staff and clients

· Other duties as required

Qualifications and Requirements

Education and Experience

· Post-secondary degree or diploma in Human Services, Social Work, Addictions, or Mental Health

· Has a minimum of 2 years of professional experience working in social services or related fields, and/or a combination of relevant education and experience





· Experience working in a women-centered organization would be an asset

· Certificates in First Aid, CPR, crisis intervention and prevention and harm reduction would be an asset

Working Environment

· Evenings, nights and mornings

· This position may be single shifted

· This position involves walking, commuting and participating in client recreational activities.

· The environment is energetic and unpredictable and involves regular exposure to clients who have been homeless and are living with challenges associated with mental health and addictions

Where we work

This role is based in Downtown Toronto and requires working on-site during the hours of work. Some travel to other sites may be needed.

Inclusion

We are committed to diversity, equity and inclusion. Street Haven is an equal opportunity employer and candidates from diverse communities are strongly encouraged to apply.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise us in advance if you require accommodation so we can plan as necessary.

Application process To be considered for this position, you are committed to the mission of Street Haven. Street Haven is directed by the principles of Housing First and Harm Reduction, with all policies, procedures and service delivery informed by a demonstrated commitment to diversity and inclusion. We strongly encourage applications from women, and we welcome applications from candidates who can relate to and understand the unique needs of our client population.

We thank all applicants for their interest but only those selected for an interview will be contacted.

Pay: $25.90 per hour

Work Location: In person

📌 Shelter Overnight Support Counsellor (Part-Time, Contract) (Toronto)
🏢 Street Haven at the Crossroads
📍 Toronto