Visiontec Systems is a Canadian company that specializes in providing world-class, front-line security and CBRNE (chemical, biological, radiological, nuclear and explosive) technologies, products and services to clients across Canada. As a trusted partner, our goal and passion are to mitigate our client’s security risks with solutions and services they can rely on.

As a result of significant growth and expanding CBRNE business opportunities we have created a new, in house, hands-on Service Technician position. This position will assist with internal technical support activities, CBRNE product knowledge management and documentation, as well as provide advanced technical support to customers, and our excellent team of field service technicians!

Our ideal candidate is a team player who has strong technical, analytical and problem-solving skills, customer service focused, detail oriented, organized, adaptable and enjoys learning. While this position is primarily in-house, travel to clients and for training purposes will be required. Given the nature of our business, candidates must be able to obtain high level security clearance.

Salary range commensurate with experience: $65,000 - $82,000 plus benefits.

Reporting to the Head of Services, the Service Technician will be responsible for a wide range of activities including, but not limited to the following:

- Provide timely advanced technical support (diagnostics and troubleshooting) to customers and field service technicians remotely, as well as on-site as required ensuring customer needs and concerns are addressed.




- Perform preventative and corrective maintenance on equipment platforms.
- Conduct quality control inspections and ensure any concerns or issues are addressed in a timely manner.
- Create, maintain and ensure up to date technical documentation on products and equipment.
- Develop and maintain effective working relationships with customers and team members.
- Prepare equipment for installation.
- Prepare and complete reports as required.
- Train and mentor customers on equipment.
- Ensure proper and safe use, maintenance and reporting of company property and equipment (service vans, trailers, tools, and test equipment).
- Adhere to customer and Visiontec’s safety standards and protocols.
- Participate in on-site and off-site technology and product training as required.
- Assist with special projects.
- Other duties as assigned.

Qualifications:

- Diploma or Degree in Electrical, Electronics or Mechanical Engineering, or equivalent.
- 5+ years in a field service, maintenance or technical support environment.
- Advanced troubling shooting, testing and repair or electronic, or mechanical equipment.
- CBRNE equipment experience is an asset.
- Strong technical aptitude.




- Able to read, understand and work through technical documents and manuals.
- Strong analytical thinking, problem-solving, planning, prioritization, organizational and execution skills.
- Excellent attention to detail with a high degree of accuracy.
- Must be able to communicate effectively in English both verbal and written. French is an asset.
- Collaborative team player with a positive attitude.
- Continuous quality mindset.
- Customer service focused.
- Able to build and maintain effective relationships with internal and external partners.
- Able to work well under pressure.
- Self directed and able to work well independently.
- High level of integrity, confidentially, and accountability.
- Able to lift up to 50 lbs.
- Good computer skills, tech savvy, MS Office, etc.
- Must be able to travel (locally, provincially and across Canada) as well as internationally for training purposes as required.
- Occasional weekend work may be required.
- Valid G Drivers’ license with a clean drivers abstract and access to a car.
- Able to obtain high level security clearance.

If this sounds like your ideal position, we would love to hear from you!

Visiontec Systems is an equal opportunity employer, and we would like to thank all applicants for their interest. Please note that we will only be contacting candidates under consideration.

Pay: $65,000.00-$82,000.00 per year

Benefits

- Dental care
- Extended health care
- Paid time off

Work Location: In person

📌 Service Technician (Georgetown)
🏢 Visiontec Systems
📍 Georgetown