Position: ServiceNow Platform Architect

Location: Canada – Remote

Architecture Advisory

- Conducting solution design reviews on customer and partner work
- Guiding customers in defining their platform roadmap and sequencing workflow adoption

Activities

- Advising on data architecture, integration strategy, and platform data model alignment
- Advising on AI capabilities including Now Assist and AI Agents adoption
- Delivering accelerators from the architecture accelerator catalog in support of the customer's platform strategy and adoption goals

Platform Health

- Leading technical governance discussions and establishing governance frameworks
- Advising customers in establishing technical governance practices that prevent health degradation over time
- Interpreting platform health outputs across maintainability, performance, security, upgradeability, and user experience
- Developing and tracking prioritized remediation plans
- Advising customers on identifying and tracking technical debt and driving remediation planning

Risk Management

- Proactively identifying and tracking risks across architectural, technical, and platform health dimensions




- Assessing the potential impact of identified risks on the customer's platform strategy and value realization
- Advising customers on mitigation strategies and ensuring risks are actively managed before they surface as incidents

Customer Engagement

- Building and maintaining relationships across the customer stakeholder map
- Facilitating working sessions, architectural reviews, and executive conversations
- Maintaining the Customer Impact Plan as a forward-looking platform narrative
- Demonstrating platform capabilities in personal or demo instances when needed

Internal Alignment & Collaboration

- Coordinating with Impact Squad members to maintain a consistent customer message
- Escalating complex architectural decisions to peers or overlay resources
- Leveraging Access to Expertise and other Impact entitlements to bring the right guidance to customers
- Contributing knowledge and frameworks to the broader PA community

Regards

Patrick Fernandez

Talent Acquisition Group - Strategic Recruitment Manager

📌 ServiceNow Platform Architect (Canada)
🏢 Themesoft
📍 Canada