Join Tata Consultancy Services as a ServiceNow Solution Architect focusing on ITSM, ITOM, and CMDB. Shape scalable solutions while guiding the architecture of the BC Hydro Technology tower. TCS is seeking a senior-level ServiceNow expert to own solution architecture across various modules.

You will assess business needs, enhance application management, and design integrated workflows that foster operational excellence. As a candidate, you will lead the design for processes like incident management, security operations, and integrations using REST/SOAP APIs. Key Responsibilities:

- Own ServiceNow architecture for ITSM, ITOM, and SecOps
- Assess business requirements and translate into solution designs
- Lead implementation of ITSM process designs and enhancements




- Define governance for CMDB and integration strategies
- Guide technical teams on best practices and platform updates

Requirements:

- Minimum seven years of IT experience in ServiceNow
- Extensive knowledge in ITSM, ITOM, CMDB, and SecOps
- Proficiency in ServiceNow scripting and integration techniques
- Hands-on experience with process design and governance
- Solid communication skills for stakeholder engagement

Elevate your ServiceNow expertise with TCS, shaping solutions that impact the future of technology services.

📌 ServiceNow Solution Architect at TCS (Vancouver)
🏢 TATA Consultancy Services
📍 Vancouver