Registration Officer
We are seeking an organised and customer-focused Registration Officer to support applicants and members throughout the registration lifecycle.

Salary: £31,000 per year

Location: Hybrid working, home and London office, with monthly office attendance

Hours: Full time, 35 hours per week, 9.00am to 5.00pm, Monday to Friday

Contract: Permanent

Closing date: 24 August 2026 at 5.00pm (we reserve the right to close the role early should a suitable candidate be found)

Interviews: Online interviews during the week commencing 24 August, followed by in-person interviews during the week commencing 31 August

About The Role
As Registration Officer, you will support members, applicants and members of the public by responding to enquiries and administering key registration and membership processes. You will play an important role in ensuring the register remains accurate, up to date and reflective of professional standards.

Working closely with colleagues across the organisation, you will help deliver an excellent member experience while contributing to the smooth running of registration and renewal activities.

Key responsibilities include:

Processing applications, renewals, membership updates and exits accurately and efficiently

Maintaining accurate member and registration records

Responding to enquiries by email, telephone and other channels

Applying policies, procedures and guidance consistently and fairly

Producing reports and supporting data quality activities

Administering renewal reminders, certificates and lapsed memberships

Identifying opportunities to improve processes and service delivery

Supporting the delivery of a positive member experience across the registration lifecycle

About You
You will enjoy working in a structured environment and be able to balance excellent customer service with the need to follow procedures accurately.





You will bring:

Experience providing high-quality administrative support in a skilled, regulatory, service delivery or customer-focused environment

Experience administering registration, accreditation, certification, renewal, enrolment or similar processes

Strong communication and customer service skills

The ability to manage competing priorities and take ownership of enquiries through to resolution

Confidence interpreting and applying policies, procedures and guidance

Strong attention to detail and a commitment to maintaining accurate records

A proactive approach to learning, problem solving and continuous improvement

Experience within a membership body, professional association, regulator, charity or similar organisation would be advantageous but is not essential.

About The Organisation
The organisation is a leading professional body for psychotherapists and psychotherapeutic counsellors. It represents training organisations and more than 8,000 individual therapists working privately, within the NHS and across the voluntary sector.

You will work alongside colleagues from diverse backgrounds and collaborate with teams across the organisation. There will be opportunities for professional development and growth while working closely within a small team.

Benefits

25 days’ annual leave plus bank holidays

additional leave during the December office closure

an 8% employer pension contribution

flexible and hybrid working

ongoing learning and development

confidential wellbeing support

a cycle to work scheme

The organisation is unable to provide visa sponsorship.

Other roles you may have experience of could include Registration Administrator, Membership Officer, Accreditation Officer, Certification Officer, Regulatory Administrator, Membership Administrator, Customer Services Officer or Professional Standards Administrator.

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