Enhance customer contact operations as a Solutions Analyst specializing in Genesys Cloud CX. Drive requirements analysis and documentation for effective delivery and post-implementation support.

The client is seeking a Solutions Analyst focused on business analysis within contact centers. This role calls for expertise in constructing documentation throughout the delivery lifecycle, from initial requirements gathering to implementation. Candidates must demonstrate both project and operational skills for effective management of contact center solutions.

Key Responsibilities:
• Conduct business requirements analysis for contact center needs
• Build comprehensive documentation across the project lifecycle
• Perform acceptance and integration testing to ensure quality




• Oversee production deployment with attention to detail
• Collaborate with teams to support operational needs

Requirements:
• 3+ years of experience with Genesys Cloud CX platforms
• Proven capabilities in business solution analysis
• Robust analytical, writing, and synthesis skills
• Degree in a relevant field or equivalent experience
• Proficiency in spoken and written English

Utilize your business analysis skills to support effective solutions for customer contact centers.
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📌 Genesys Cloud CX Solutions Analyst (Quebec City)
🏢 Maarut
📍 Quebec City