Elevate your career with a full-time Remote Support Representative role. This position is ideal for tech-savvy individuals dedicated to providing exceptional support and customer service.

Vancouver Island Health Authority is seeking a knowledgeable Remote Support Representative to assist with Level 2 and Level 3 operations. You will be part of an enthusiastic team driving solutions in a fast-paced environment. The role demands robust technical skills alongside proficiency in customer interaction, making it crucial for maintaining high service quality.

Key Responsibilities:
• Provide remote troubleshooting and technical support
• Address Level 2 and Level 3 technical inquiries
• Document and track user issues effectively




• Collaborate with team members to solve problems
• Ensure timely resolution of support tickets

Requirements:
• Proven experience in remote support environments
• Strong communication skills in customer interactions
• Knowledge of IT service management principles
• Ability to work independently and as part of a team
• Familiarity with SOC operations is a plus

Empower customers by leveraging your technical expertise as a Remote Support Representative.
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📌 Full-Time Remote Support Specialist (Alberta)
🏢 Tim's Financial
📍 Alberta