Join Intact's Claims Department as a Bilingual Customer Service Representative in a hybrid role where your expertise will shine. Provide legendary service by resolving inquiries efficiently.

Intact is expanding its team, seeking a motivated and organized Bilingual Customer Service Representative. You will answer inbound calls, document interactions, and resolve customer claims effectively. Your strong communication skills are needed to foster excellent relationships and maintain a high level of service in a quick-paced environment.

Key Responsibilities:
• Serve as a subject matter expert on policies and initiatives
• Manage inbound calls and recent claims inquiries professionally
• Document files accurately reflecting conversations




• Initiate difficult conversations with empathy
• Meet daily call centre metrics with a high volume of inquiries

Requirements:
• Bilingual in French and English
• Customer service and sales experience preferred
• Agility in navigating dynamic environments
• Excellent communication and listening skills
• Must be flexible to work 35 hours weekly

Leverage your customer service experience towards making a tangible impact at Intact's growing team.
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📌 Bilingual Customer Service Role at Intact (Quebec City)
🏢 Intact
📍 Quebec City