Location: Toronto, Ontario, Canada
Job ID: R0139860
Date Posted: 2026-08-11
Company Name: Hitachi Rail Canada Inc.
Profession (Job Category): IT, Telecom & Internet
Job Schedule: Full time
Remote: No
About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.
Job Description The Application Support and Automation Analyst will provide Tier 2/3 support and lead automation delivery across multiple enterprise engineering platforms. The role combines hands‑on technical work, including Python‑based automation, DXL audit scripting, platform customization through Jenkins pipelines, and REST API‑driven audits and reporting, with delivery leadership responsibilities such as sprint planning, task estimation, code review, and resource coordination. They independently manage the full lifecycle of automation initiatives while maintaining service quality and SLA compliance.
Key Responsibilities Provide Tier 2/3 support for IBM DOORS, Jira, Siemens Polarion, and TMSD (C# internal application).
Develop Python automation scripts using the Jira SDK to automatically fulfill service requests.
Customize Siemens Polarion using Python scripts and Jenkins pipeline integrations.
Write DXL scripts to audit IBM DOORS data for compliance and quality reporting.
Build Python REST API scripts to audit enterprise engineering platforms and persist results to a database.
Administer Jira and Jira Service Management, including workflows, automation rules, SLAs, and portal configuration.
Troubleshoot and maintain Jenkins CI/CD pipelines.
Lead sprint planning activities, including task creation,



story point assignment, progress tracking, and delivery management.
Conduct code reviews for all automation deliverables before production deployment.
Document procedures, scripts, and configurations.
Key Requirements 5+ years of relevant industry experience in application support, platform engineering, or a technical lead role.
Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, or a related field.
Proficiency in Python (Jira SDK, REST APIs), Groovy, DXL, Bash, and basic C#.
Hands‑on experience with Jira and Jira Service Management administration and customization.
Practical experience with Jenkins pipeline configuration and troubleshooting.
Experience with IBM DOORS and Siemens Polarion support and customization.
Working knowledge of SQL and database operations for operational reporting.
Strong Agile delivery skills, including sprint planning, estimation, and backlog grooming.
Preferred Skills and Experience ITIL, PMP, or Atlassian certifications are considered an asset.
Advanced DXL scripting for IBM DOORS audits and workflow automation.
Experience with Polarion ALM customization using Python and Jenkins in an enterprise environment.
Agile or ITSM certifications (e.g., Scrum Master, SAFe, ITIL v4).
Experience managing resources across distributed or global teams.
Experience and knowledge of Platform Engineering.
Experience in a similar role within a fast‑paced, collaborative environment.
Solid communication and collaboration skills.
Base Salary Range :



$84,000 - $127,000
Benefits Health, Dental and Vision plans - 100% of premiums are company‑paid
Retirement Savings Plan with a company match
Company paid holidays - 3 weeks of vacation
Company provided Life and accident Insurance, LTD
Worklife programs such as Flextime and a variety of Development and Training opportunities
At Hitachi Rail, there is a place for everyone.
We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.
It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
Hitachi brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
E‑mail us for data privacy inquiries or technical support.

#J-18808-Ljbffr

📌 Application Support & Automation Analyst (Fixed-Term) (Ontario)
🏢 Hitachi Automotive Systems Americas
📍 Ontario