A career as a Customer Service Representative within Equipment Financing is an opportunity to be part of a customer-focused and dynamic team. In this role, you will act as the primary point of contact for both internal and external clients, ensuring a high-quality service experience while supporting lease administration activities. You will contribute to driving process improvements and help enhance overall operational efficiency.

Your role:

Deliver exceptional customer service by responding to inquiries and resolving concerns efficiently and professionally

Manage incoming calls, virtual interactions, and email communications with urgency and accuracy

Perform lease administration tasks including generating a variety of quotes and processing terminations, verifying lease details, and processing documentation requests

Generate, review, and distribute lease documents in compliance with established policies and procedures

Maintain and update customer accounts, including changes to contact details, banking information, and lessee profiles

Ensure confidentiality and discretion when handling customer and vendor information

Identify trends in customer inquiries and cancellations to support continuous improvement initiatives

Recommend process enhancements to improve internal workflows, products, and client experience

Collaborate with team members to deliver consistent and high-quality service

Your team:
This position is part of the Equipment Financing Customer Service team and reports to the Team Manager, Customer Service. You will work in a fast-paced, high-volume environment and collaborate closely with colleagues to support customers and maintain operational excellence.



You will contribute to a forward-looking team focused on delivering seamless service and continuous improvement.

Prerequisites:

High school diploma

French is considered an asset.

Minimum 1 year of experience in customer service or office administration

Financial services experience or knowledge is considered an asset

Required skills:

Customer-focused mindset: Ability to deliver outstanding client experiences and build strong relationships

Adaptability: Comfortable working in a high-volume, fast-paced environment with changing priorities

Administrative proficiency: Strong attention to detail with accurate execution and follow-up

Communication: Confident and professional verbal and written communication with tact and diplomacy

Organization and time management: Ability to manage multiple priorities simultaneously

Continuous improvement mindset: Proactively identifies opportunities to optimize processes

Technical skills: Proficiency in Microsoft Office Suite and ability to learn new systems quickly

Team collaboration: Works effectively with others to achieve team and organizational goals

Career development:
This role offers opportunities to expand your knowledge within Equipment Financing and customer service operations. You will gain exposure to process optimization, lease administration, and client relationship management, supporting potential career growth within the broader organization.

Languages:
French, English





Additional Required Skills:
Brand Ambassadorship, Client-focused, Detail-oriented, Digital literacy, Driving Results, Empathy, Learning Agility, Oral Communication, Proposal Generation, Teamwork

Your benefits
In addition to competitive compensation, upon hiring you'll be eligible for a wide range of adaptable benefits to help promote your wellbeing and that of your family such as:

Health and wellness program, including many options

Versatile group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates!

What can you bring to our team?

#J-18808-Ljbffr

📌 Customer Service Rep (Manitoba)
🏢 National Bank of Canada
📍 Manitoba