We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com
What you’ll be doing The Client Services & Data Management (CSDM) team holds a global mandate for client onboarding across Capital Markets lines of business. The team is responsible for managing end-to-end client lifecycle activities, including the collection, validation, and maintenance of client data to support AML/KYC, regulatory, and operational requirements.
As the Analyst, Data Insights & Business Transformation, reporting to the Director of Data Insights & Business Transformation, you will support business analysis, intake management, Requests for Information (RFIs), governance activities, and transformation initiatives. You will work with business and technology stakeholders to gather and document requirements, coordinate delivery activities, analyze data, and maintain accurate and traceable supporting documentation. The role also provides analytical and coordination support for management priorities, operational issues, and time-sensitive stakeholder requests.
At CIBC, we enable the work environment that is most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement, where you’ll spend 1-3 days per week on‑site and the remaining days working remotely.
How you’ll succeed Business Analysis & Intake Management - Support the intake, assessment, prioritization, and tracking of business requests, enhancements, and technology initiatives.
Gather, document, and validate business requirements; translate business needs into clear requirements, user stories, process flows, acceptance criteria, and supporting documentation.
Coordinate requirement reviews, solution clarification, testing, issue resolution, implementation readiness, and status updates with business and technology stakeholders.
Data Analysis & Operational Support - Perform data analysis, validation, reconciliation, remediation, and exception investigation to support client lifecycle, Data Governance,



and operational priorities.
Investigate data gaps and unexpected results; document findings and coordinate resolution or escalation with accountable teams.
Use Excel, Power BI, and other analytics tools to support analysis, data validation, solution testing, and decision-making.
Governance, Controls & RFIs - Coordinate responses to RFIs, audits, regulatory inquiries, and management requests by collecting and validating information from multiple sources.
Maintain requirements, procedures, process documentation, control evidence, issue logs, data definitions, and audit trails to support consistent execution and audit readiness.
Support data quality reviews and remediation activities to ensure information is accurate, complete, and traceable.
Project & Change Delivery Support - Support business change and transformation initiatives through requirements coordination, testing, issue tracking, stakeholder communication, and implementation readiness.
Assist with data remediation, process improvement, and control enhancement initiatives.
Identify practical opportunities to simplify processes and improve the quality and timeliness of business outcomes.
Stakeholder & Management Support - Act as a liaison across CSDM, Compliance, Technology, Data Management, audit teams, and other stakeholders to clarify requirements and coordinate deliverables.
Support the Director with management updates, presentations, briefing materials, meeting preparation, decisions, and follow‑up items.
Communicate progress, risks, issues, dependencies, and recommendations in a clear and practical manner.
Who you are Experience: 1‑3 years of experience in business analysis, data analysis, client onboarding, process improvement, or change delivery within financial services, or equivalent experience.
Experience gathering and documenting business requirements, user stories, process flows, acceptance criteria, or functional documentation.
Experience supporting intake requests, RFIs, testing, issue tracking,



or implementation activities across multiple stakeholders.
Knowledge: Working knowledge of AML/KYC, client lifecycle data, regulatory requirements, Data Governance, or another controlled data environment.
Degree/diploma in business, finance, economics, data analytics, computer science, and/or a related field.
Knowledge of MS Office such as Excel and PowerPoint.
Strong analytical and problem‑solving skills, including experience validating data, reconciling results, and investigating exceptions.
Strong communication skills, detail‑oriented, critical thinking, and ability to inform decision‑making.
Values: trust, teamwork, and accountability.
What CIBC Offers Competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points‑based recognition program.
Spaces and technological toolkit to bring together great minds to create innovative solutions.
What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
If you need accommodation, please contact [email protected].
We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process.
Expected End Date 2027-08-12
Job Location Toronto-161 Bay St., 9th
Employment Type Temporary (Fixed Term)
Weekly Hours 37.5
Skills: Analytical Thinking, Business Effectiveness, Capital Markets, Client Service, Customer Experience (CX), Detail‑Oriented, Teamwork
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work workplace committed to our clients, employees and communities - a place where you can excel.
Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

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📌 Analyst, Data Insights & Business Transformation (12 Months Fixed Term Contract/Secondment) (Ontario)
🏢 Canadian Imperial Bank of Commerce
📍 Ontario