Lead digital transformation initiatives at Manulife as an Assistant Vice President, Unified Digital. Drive strategy and execution to enhance customer engagement and optimize digital experiences across Canada.

As a senior leader, you will report directly to the VP of Digital Transformation and Customer Centricity. Your role focuses on developing a clear roadmap for Manulife Canada’s Unified Digital strategy, aligning teams, and implementing measurable outcomes. Your expertise will guide the Digital Access, Enterprise Identity, and homepage unification projects, ensuring an integrated digital experience for customers and partners.

Key Responsibilities:
• Develop a sequenced roadmap for Canada Segment digital initiatives
• Define priorities and measurable outcomes for project execution
• Create governance and forums for cross-functional collaboration




• Lead public site optimization and performance management initiatives
• Implement strategies to enhance customer navigation and self-service experience

Requirements:
• 15+ years in digital transformation or technology-enabled business change
• Proven record of leading large-scale enterprise transformations
• Experience managing complex portfolios and cross-functional teams
• Robust stakeholder alignment in a matrixed organization
• Proficiency in digital platforms and customer experience practices

Drive customer-centered digital innovation and transform Manulife’s Unified Digital experience in Canada.
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📌 AVP Unified Digital Transformation at Manulife (Ontario)
🏢 Société Financière Manuvie
📍 Ontario