Become a Product Operations Analyst at exacare ai, a role focused on translating technical insights into customer support solutions. Drive frontline product assistance while developing tools and documentation to enhance product use.

This customer-facing role requires significant expertise in the exacare platform. Ideal candidates will have strong analytical skills and technical curiosity, serving as a connection point between BizOps and Product teams. Your contributions will significantly enhance how teams and customers utilize the product.

Key Responsibilities:
• Manage frontline customer product support coverage during shifts
• Troubleshoot and coordinate resolution of customer product issues
• Identify recurring issues to drive product improvements




• Develop and maintain self-service resources and guides
• Enable internal team training sessions for product understanding

Requirements:
• 1+ years in Product Operations or related customer-facing role
• Excellent written communication and attention to detail
• Robust emotional intelligence and customer maturity
• Proven technical aptitude with complex products
• Ability to analyze data and identify trends

Leverage your expertise to enhance customer experiences and product understanding at exacare ai.
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📌 Product Operations Analyst at exacare ai (Ontario)
🏢 ExaCare
📍 Ontario