Application Support Analyst (SQL & Business Systems)
About the Opportunity
We are seeking an Application Support Analyst to join a growing IT team supporting critical business applications across a energetic manufacturing environment. This permanent, full-time role is ideal for a technically minded professional who enjoys troubleshooting issues, supporting end users, improving business processes, and working closely with stakeholders to ensure applications and systems operate effectively.

While SQL experience is important, this is primarily a support-focused role centered on maintaining and enhancing business applications, investigating issues, and delivering a high level of service to users across the organization.

Location

Onsite position in the Milton, Ontario area

Candidates must be within a reasonable commuting distance

Compensation

$70,000 - $100,000 annually

Key Responsibilities

Provide day-to-day support for internally developed and third-party business applications

Serve as a primary point of contact for application-related issues, incidents, and service requests

Troubleshoot and resolve application, system, and data-related issues in a timely mannerInvestigate and analyze incidents through the organization's ticketing system

Partner with business users to understand challenges, identify root causes, and implement effective solutions

Write and modify SQL queries to support troubleshooting, reporting, and data analysis activities

Monitor application performance and proactively identify opportunities for improvement

Support integrations between business systems and web-based applications

Assist with application testing, upgrades, deployments, and user acceptance activities

Create and maintain technical documentation, user guides, and support procedures

Liaise with third-party software vendors to resolve complex issues and coordinate support activities

Participate in an on-call rotation schedule

Required Qualifications





2+ years of experience in application support, business systems support, IT analysis, or a related technical support role

Strong SQL Server and T-SQL skills with the ability to analyze and troubleshoot data-related issues

Experience supporting business-critical applications and end users

Strong problem-solving and troubleshooting abilities

Experience working with ticketing systems and incident management processes

Excellent verbal and written communication skills

Ability to communicate effectively with both technical and non-technical stakeholders

University degree in Computer Science, Information Technology, Software Engineering, or a related field

Preferred Qualifications

Experience with Power BI or reporting tools

Exposure to manufacturing, industrial, or operational environments

Experience working with ERP, MES, or other business-critical systems

Experience coordinating with third-party software vendors

Familiarity with IT service management, helpdesk, or support frameworks

What We're Looking For
The successful candidate combines robust technical troubleshooting skills with a customer-focused mindset. You enjoy working directly with users, investigating issues, and helping teams get the most out of the systems they rely on every day.

You are comfortable bridging the gap between technology and business operations, using SQL and other technical tools to diagnose problems, identify solutions, and support continuous improvement initiatives.

Why Join Us?

Permanent, long-term career opportunity

Collaborative and supportive IT team

Opportunity to work closely with business stakeholders across the organization

Exposure to a diverse portfolio of business systems and technologies

Professional growth into senior application support, systems analyst, or business systems roles

Direct impact on business-critical operations and user success

If you are an IT professional who enjoys solving problems, supporting business users, and leveraging SQL to drive effective solutions, we'd love to hear from you.

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📌 SQL Developer (Ontario)
🏢 Experis
📍 Ontario