Markham, Kitchener, Montreal or Quebec Office
2 positions currently vacant
37.5 h/week
Permanent Position
Minimum 2 years of experience
With its expanding activities, AGA Benefit Solutions offers current employment prospects for professionals with high career aspirations. If you are seeking flexibility, freedom and challenges, this position is made for you!
Our firm is committed to its employees and welcomes all new candidates in a respectful manner consistent with an excellent work environment. Discover why working at AGA Benefit Solutions is so rewarding by visiting our Career page.
Your mandate will consist in: Your mandate will consist of working closely with group insurance advisors/account managers, as well as the Underwriting Analysts and Plan Implementation teams. You will be primarily responsible for facilitating the implementation of group plans, performing the required validations, and supporting internal teams. Read on to learn about the skills and qualifications required to thrive at AGA!
Your main tasks will include: Supporting clients throughout the document signing process;
Answering administrative questions from plan administrators and ensuring VIP‑level customer service;
Preparing documents to be sent to clients (confirmation letters, enrollment forms, implementation documents);
Consolidating all received documents, validating compliance, and ensuring payment has been received;
Contacting employers to obtain missing information (hire dates, dates of birth, non‑compliant forms);
Performing daily follow‑ups on enrollment forms;




Receiving correction requests and reopening enrollment records;
Receiving and validating beneficiary designations;
Preparing document packages to be uploaded to portals;
Forwarding invitations for training sessions;
Delivering training sessions for administrators;
Maintaining and updating the training calendar;
Managing the training and brokerage mailboxes;
Supporting the pricing team, plan administration team, and service representatives for plan administrators;
Performing any other related tasks as requested by the immediate supervisor.
Required qualifications: Minimum 2 years of experience in an administrative role, client file management, or customer service;
Experience in group insurance (an asset);
Excellent command of English and French, both spoken and written (Proficiency in both English and French is essential to analyze and understand contractual documents, brochures, and communications originating from internal and external sources, often written in either language. It is also required to provide telephone and email support to French‑speaking clients across Canada and to interact effectively with colleagues located outside the province)
Proficiency with Microsoft Office Suite tools;
Ability to work independently;
Strong initiative;




Excellent organizational skills;
Ability to respond quickly to requests and a strong sense of responsibility.
Are you inquisitive, self-reliant and unafraid of the unknown? *AGA welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
**At AGA, no artificial intelligence or automated systems are used to pre-screen, assess, or select applications. All applications are reviewed by our Employee Experience team. In addition, candidates who have participated in an interview will be notified of the hiring decision within a maximum of 45 days following their final interview. AGA is committed to maintaining a transparent, fair, and legally compliant recruitment process.
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📌 Group Implementation Analyst (Quebec City)
🏢 AGA Financial Group
📍 Quebec City