Elevate customer satisfaction as a Customer Service Assistant in a hybrid environment. Utilize your organizational skills and bilingual abilities to optimize order processing and communication.

In this integral role, you will support order entry management while serving as a liaison between customers and internal departments. You should excel in analyzing customer needs while efficiently entering orders and coordinating logistics. Your robust attention to detail and collaborative spirit will ensure outstanding service.

Key Responsibilities:
• Assess and analyze customer needs regarding products and deadlines
• Accurately key in orders and quotations in the system
• Coordinate with logistics for the best freight rates




• Inform customers of their order or quote status
• Support sales teams to enhance overall customer experience

Requirements:
• College Diploma in relevant field
• 1-3 years of experience in customer service or logistics
• Bilingual in English and French; Spanish is a plus
• Strong organizational and priority management skills
• Ability to work autonomously and show initiative

Be part of a respected global brand and facilitate seamless communication to enhance customer service.
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📌 Customer Service Assistant Hybrid Role (Quebec City)
🏢 Solmax
📍 Quebec City