Elevate small business customer engagement at Scotiabank as a Digital Channels Manager in Toronto. Drive digital strategies for customer acquisition and retention in a agile environment.

This role involves supporting the Senior Manager while influencing the digital strategy for enhancing customer experiences across all channels. You will collaborate with stakeholders to address key aspects of customer journey, ensuring effective engagement tactics while monitoring performance metrics to enhance service delivery.

Key Responsibilities:
• Influence digital strategies for customer acquisition and retention
• Collaborate on enhancements with internal and external stakeholders
• Track KPIs to evaluate and improve the customer experience




• Standardize operational processes for digital sales funnels
• Provide project updates and utilize best practices consistently

Requirements:
• Minimum 5 years in financial services, ideally digital
• Excellent organizational and project coordination skills
• Strong stakeholder management and influencing capabilities
• Knowledge of digital engagement channels and market trends
• University Degree in business or related field

Shape the future of small business banking at Scotiabank with your innovative digital strategies.
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📌 Digital Channels Manager for Small Business (Ontario)
🏢 Socket.dev
📍 Ontario