Elevate client success post-migration as the Hypercare Program Lead at Jonas Club Software. Drive a structured, measurable approach to enhance client experiences in this vital role.

This senior role is crucial for scaling our hosting transformation. As the Hypercare Program Lead, you will define success metrics and own the client relationship from go-live to Hypercare exit. Collaborating with cross-functional teams, your insights will mitigate recurring issues and strengthen client trust in our platform.

Key Responsibilities:
• Own the Hypercare framework, evolving it for success
• Ensure seamless client transitions with a clear plan
• Lead sensitive client conversations with clarity
• Foster relationships with key client stakeholders
• Analyze feedback and tickets, identifying themes

Requirements:
• 3+ years in client-facing operations or customer success
• Proven escalation and incident management experience
• Robust communication skills for client interactions
• Experience with B2B SaaS or enterprise software
• Familiarity with Salesforce or Jira tools

Utilize your operational expertise to create confidence in Jonas Club Software's hosting initiatives.
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📌 Lead Hypercare Strategy at Jonas Club Software (Ontario)
🏢 Jonas Software
📍 Ontario