Company Description
Fairmont Vancouver Airport offers 397 beautifully appointed accommodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains.

An inclusive, empowering and positive workplace, where we place people at the heart of everything we do. The opportunity to join one of Canada’s Great Place to Work®, alongside passionate hoteliers, where over 50% of our Leadership team is female and over 50% of promotions happen from within.

What Is In It For You

The chance to live, work and play across the world through our employee travel and internal transfer programs

Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees

Generous Perks – complimentary dry cleaning, duty meal in our colleague dining room, transit reimbursement, complimentary hotel stay through Be Our Guest program

Hotel & Dining Discounts – Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide

Comprehensive Benefits – extended medical, dental, vision, company-matched Pension Plan and more

Paid time off including vacation, sick, holiday, and special leave

Salary range of $75,000 – $80,000, commensurate with experience

Job Description
Senior Event Sales & Services Manager
At Fairmont Vancouver Airport, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Senior Event Sales & Services Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.

What You Will Be Doing





Consistently offer professional, friendly and engaging service

Work with Director, Sales & Marketing to oversee day to day sales and events leadership and associated tasks such as Month End, Payroll, Reporting, and Forecast/Budget

Conduct Sales calls, site inspections, client entertainment and FAM tours and client interactions while meeting quarterly goals

Prospect, qualify, and actively solicit business through sales calls, networking events, industry functions and client meetings

Negotiate guestroom blocks, meeting space, food and beverage minimums, and contractual terms to maximize hotel profitability while meeting client needs and selling the hotel as the best fit for the business

Prepare and present proposal, contracts, and presentations for prospective clients and groups.

Field inquiry calls for small group and catering/events business, executing the discovery process to uncover client needs and selling the hotel as the best fit for the business.

Compile and distribute conference agendas and event orders

Attend Group resumes, BEO meetings, Credit Meetings, as required.

Ensure the efficiency of Opera to track, solicit, book, produce EO’s and follow up on account activities

Ensure all contractual terms agreed upon are carried out as well as to maximize rooms and function space for the highest profitability for the hotel

Maintain a variety of accounts to include social, corporate, and sport





Develop monthly action plans to meet and exceed department and market segment quotas; within established parameters, quote and negotiated prices, confirmed by written contracts.

Build relationships between Sales and Operating Departments

Build partnership with Banquet team to ensure service standards are maintained

Assist in developing new business ideas and the promotion of existing business within all our market segments

Resolve guest complaints when necessary

Conduct post-conference meetings with departing groups (as applicable) to address strengths and weaknesses of an event while soliciting repeat business.

Assist the Director, Sales & Marketing in leading, coaching and developing team members

Other duties as assigned

Qualifications

Minimum of three (3) years’ experience as a hotel Sales Manager or Conference/Event Services Manager in a four-star hotel.

Past leadership experience an asset.

Strong Food & Beverage knowledge

Knowledge of Opera, Word, Excel, CVENT an asset

Excellent interpersonal and communication (written & verbal) skills

Ability to prioritize work in an environment with multiple interests

Professional appearance and demeanor

Assertive, self-starter, self-motivator in a busy environment with minimum supervision

Your Team And Working Environment

Adapts to change with ease and is able to handle many tasks simultaneously

Must be flexible with work hours to correspond with Department, guests & business demands.

Performs any and all other tasks which are assigned by management

Seamlessly execute planning stage with client and assist with creating and distribution of Banquet Event Orders to encompass culinary, banquet and AV requirements

Additional Information
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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📌 Senior Event Sales & Services Manager (British Columbia)
🏢 Fairmont Hotels and Resorts
📍 British Columbia