Shape service delivery excellence as a Work Management Lead in Auckland. Oversee scheduling, workforce coordination, and process improvement to enhance operational performance and customer outcomes.

This leadership role focuses on optimizing the Dispatch function under Downer's Energy & Utilities division. You will be responsible for coordinating maintenance activities and resource allocation, ensuring seamless operations in customer and field services. By collaborating with various teams, you'll drive key performance indicators and process improvements that support critical infrastructure services.

Key Responsibilities:
• Coordinate reactive, planned, and preventative maintenance schedules
• Lead workforce planning and resource allocation
• Monitor and report on operational KPIs and service performance




• Drive process improvement initiatives and support system integration
• Act as escalation point for incidents and customer issues

Requirements:
• 5+ years in dispatch or field service coordination
• Experience in monitoring operational performance and KPIs
• Solid stakeholder management and collaboration skills
• Proven ability to prioritize and allocate resources effectively
• Familiarity with workforce management and scheduling systems

Elevate operational strategies and outcomes by leading the Dispatch function for essential services at Downer.
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📌 Lead Dispatch Operations in Auckland (Ontario)
🏢 Downer
📍 Ontario