Lead high-impact production support for critical banking applications at BMO. Ensure operational excellence and service reliability for both Commercial and Institutional clients in a 24/7 environment.

As an Operational Support Manager, you will oversee a dedicated team focused on application stability, monitoring, and continuous improvement. Your leadership will ensure high availability and risk mitigation across mission-critical platforms. Collaborate with development and infrastructure teams to maintain secure and reliable banking services while managing incident response and service restoration.

Key Responsibilities:
• Lead 24x7 production monitoring and service restoration efforts
• Ensure stability and performance of banking applications
• Establish and manage operational support processes




• Oversee daily operations and scheduled processing activities
• Evaluate application health and drive proactive improvements

Requirements:
• 7+ years of technology experience in Production Support
• 3+ years in leadership roles managing application support teams
• Experience in managing incidents and operational risks
• Solid knowledge of banking applications and compliance standards
• Post-secondary degree in relevant field or equivalent experience

Utilize your expertise to maintain service excellence and operational reliability at BMO.
#J-18808-Ljbffr

📌 Operational Support Manager at BMO (Ontario)
🏢 BMO
📍 Ontario