Salesforce Business Analyst / Project Manager – Salesforce | UAT | Sales Cloud

Location: Toronto-Canada

Work: hybrid, from office, Tue to Thu

We are seeking a Tech-Savvy Business Analyst / Project Manager with approximately 5 years of hands‑on experience leading Sales initiatives and related Systems implementation. The ideal candidate excels at translating business needs into practical technology solutions, with a robust focus on delivering scalable, user‑centric systems and tools that boost sales performance and operational efficiency.

Core Skills and Experience
Communication and Presentation
Excellent verbal and written communication skills

Able to convey complex ideas clearly to both technical and non‑technical audiences

Comfortable presenting to stakeholders at all levels

Business Analysis Expertise
Demonstrated ability to lead business‑critical initiatives from discovery through delivery

Skilled in conducting thorough business analysis and driving collaborative decision‑making

Proven track record of ensuring timely delivery of business value in rapid‑paced environments

Cross‑Functional Partnership: Acted as a key business partner, actively leading across all phases of the project lifecycle, including:
Requirements elicitation and documentation

Business requirement analysis and validation

Stakeholder feedback sessions





Impact analysis and risk identification

UAT coordination and execution

Sprint demos and agile ceremonies

Change readiness, training, and go‑live support

Troubleshooting user‑reported issues with minimal disruption and long‑term fixes in mind

Stakeholder management
Successfully partnered with diverse stakeholder groups

Strong ability to secure alignment and manage expectations throughout the project lifecycle

Process Mapping, Optimization and Problem Solving
Skilled in mapping and analyzing “as‑is” and “to‑be” business processes

Able to distinguish between core business needs, stakeholder desires, and system constraints

Analytical thinker with a knack for identifying root causes and driving long‑term, data‑driven solutions

Focused on uncovering and addressing systemic process inefficiencies, not just symptoms

Additional
Willingness to take on additional tasks or responsibilities as assigned by the Apple Manager or team lead

Demonstrates flexibility, ownership, and a proactive approach to problem‑solving and delivery

Salesforce Experience (Preferred): Familiarity with Sales Cloud, Experience Cloud, and dashboard configuration

Experience using Miro, Box, and similar tools for collaboration and process mapping

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📌 Salesforce Business Analyst / Project Manager (Ontario)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario