Elevate IT operations as the Change Enablement & Continual Improvement Lead with Canada Life. Drive process maturity, optimize change practices, and support business goals while minimizing risk.

This permanent, full-time role reports to the Director of Enterprise Change Enablement. You will lead continual improvement strategies, analyze performance data, and enhance processes while ensuring alignment with business objectives. Collaborate with diverse IT professionals and contribute to significant improvement through data-driven insights.

Key Responsibilities:
• Lead continual improvement strategy for IT Change Enablement
• Identify and recommend process optimizations and governance enhancements
• Develop and maintain the IT Change Enablement roadmap




• Facilitate process reviews and maturity assessments
• Train teams to ensure understanding of change enablement processes

Requirements:
• Postsecondary degree/diploma in business or computer science
• 12+ years in Technology Operations/Support with Change Enablement experience
• Advanced facilitation and communication skills
• ITIL certification; experience with ServiceNow preferred
• Robust technical acumen in distributed environments

Drive innovation and efficiency in change practices to support Canada Life's mission.
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📌 Change Enablement Lead at Canada Life (Ontario)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Ontario