Elevate customer experiences at Xplore Inc. as the Director of Customer Care Strategy & Enablement. Lead a transformative roadmap for contact centre evolution and strategic operational excellence.

In this senior role, you will define and execute Xplore’s Customer Care transformation strategy, enhancing service quality across rural broadband solutions. Your focus will be on customer journey optimization, friction reduction, and digital adoption, ensuring customer-centric operations within a matrixed environment. Collaborating with key departments like IT, Digital, and Marketing, you will embed customer experience values in all initiatives.

Key Responsibilities:
• Develop long-term transformation strategy for Customer Care
• Lead initiatives for customer journey and service experience improvements




• Drive operational efficiency and digital adoption strategies
• Identify opportunities for automation and process simplification
• Collaborate with cross-functional teams for successful execution

Requirements:
• Extensive knowledge of customer care transformation
• Solid experience in strategic planning and transformation leadership
• Background in telecommunications or similar service sectors
• Proficient in stakeholder management and communication
• Agile working environment experience is an asset

This role blends strategic vision with operational expertise, supporting the evolution of Xplore’s customer-centric initiatives.
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📌 Director of Customer Care Strategy at Xplore (New Brunswick)
🏢 Xplore
📍 New Brunswick