Lead the application support team at a global level in a high-impact Support Delivery Manager position. Drive operational excellence, manage major incidents, and improve service efficiencies for enterprise applications.

As a seasoned Support Delivery Manager, you will oversee the Application Managed Services delivery, ensuring SLA compliance and customer satisfaction. Your expertise in ITIL-based service operations and automation will facilitate continuous improvements and the management of global support teams. This role is pivotal for managing critical incidents and delivering on operational excellence in a fast-paced workplace.

Key Responsibilities:
• Ensure accountability for end-to-end support service delivery
• Manage engagements for Application Managed Services




• Oversee service performance based on SLAs and KPIs
• Conduct regular service reviews with stakeholders
• Lead L1, L2/L3 Support Engineers and QA teams

Requirements:
• 15+ years in Application Support or AMS
• Strong experience in ITIL service management
• Proven leadership in managing global support teams
• Experience with major incident management
• Knowledge of automation and continuous improvement

Elevate your career by driving innovation and operational efficiency in this vital Support Delivery Manager role.
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📌 Application Support Delivery Manager Role (Ontario)
🏢 Compunnel
📍 Ontario