AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration. Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for positive. Thank you to our team and stakeholders who have helped us achieve this significant milestone! JOB TITLE Manager, Administrative Services EMPLOYMENT TYPE Full-time, Permanent, Hybrid ABOUT THIS OPPORTUNITY The Manager, Administrative Services is responsible for leading teams that deliver enrollment, eligibility administration, provider and partner record administration, and related administrative workflows across multiple programs administered by Accerta. This role ensures work is completed accurately and on time in a high-volume, detail-intensive environment where administrative accuracy directly affects program access, eligibility decisions, and the integrity of records used by downstream teams (including claims processing, operational reviews, reporting, contact center support, and program payments). Aligned with Accerta’s commitment as a certified B Corporation, this role supports Accerta’s social purpose by strengthening the reliability and transparency of administrative processes that enable equitable access to publicly funded services. The Manager reinforces B Corp principles of accountability, transparency, equity, and social purpose through consistent application of program rules, strong documentation practices, accurate data stewardship, and service delivery that is respectful and fair to clients, providers, and partners. ACCOUNTABILITIES Manage escalations related to eligibility, enrollment, provider records, and administrative issues, recommending practical resolutions and prevention strategies.



Collaborate with internal and external stakeholders to streamline processes, mitigate operational risk, and support effective change adoption. Prepare and deliver regular reporting to leadership on operational performance, risks, compliance issues, and improvement actions. Other duties as assigned. QUALIFICATIONS Minimum 3 years’ experience leading internal administrative operations teams, including direct leadership of Team Leads/frontline staff and demonstrated success managing large teams (20+ staff), with a leadership approach grounded in accountability and clear performance expectations. Proven ability to lead teams through change while maintaining service standards in a high-volume, deadline-driven environment, using transparent communication and consistent process adherence to support fair and reliable outcomes. Experience in healthcare and/or government-funded program administration preferred; insurance/benefits administration experience is an asset—paired with an ability to apply program rules consistently to support equity in access to services. Strong operational and financial acumen, including ability to interpret KPIs/SLAs, analyze trends, and apply quality controls that strengthen accuracy, compliance, and audit-ready documentation (supporting B Corp expectations for accountability and transparency). Proficiency with Microsoft 365 and CRM/case management systems, with the ability to learn and manage multiple operational platforms and workflows while maintaining strong data stewardship that supports Accerta’s social purpose in delivering publicly funded programs. Education Post-secondary education in Business Administration, Operations, Finance, or an equivalent combination of education and relevant experience. ANNUAL SALARY $ 75,000 – 90,000 PERFORMANCE BONUS Up to 10% of annual salary WHAT WE OFFER Group Benefits : Coverage begins on the employee’s first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation). Pension Plan : Eligibility starts on the employee’s first day,



and a 5% employee contribution is matched by a 5% employer contribution. Performance-based incentive programs : Opportunities to increase your earnings. Growth Opportunities : in a company that promotes from within. Hybrid Work Environment : working environment with a laptop and two monitors. Home Office Stipend : A one-time payment of $750 included in the employee’s first paycheck. Mental Health Support : Access to Mental Health on Demand for employees and their dependents. Member Assistance Program : Includes Employee Assistance Program services. Community Volunteering : Up to 8 hours of paid time off annually to volunteer in your community. Financial Wellness : Opportunities to contribute to non-matching GRRSPs, TFSAs, and FHSAs, along with financial information sessions. Education Reimbursement : Tuition reimbursement for post-graduate courses, upon prior approval. Employee Referral Reward : Employees can earn a $1,500 reward for successful referrals of other employees. FLEXIBLE WORK ARRANGEMENT Employees are expected to work on-site at least once per month at our Toronto office (777 Bay St., Toronto, ON), with additional in-office days as required based on business needs. Hybrid schedules are determined collaboratively between employees, managers, and teams. HOW TO APPLY We accept applications submitted via our Dayforce Portal – Click this link to apply. Please note that we use AI tools to support and enhance our recruitment process. Artificial intelligence (AI), however, is not used to screen candidates. Rest assured that your application will be reviewed thoroughly by our hiring team. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required throughout the recruitment process. Reasonable accommodation is also available on request for candidates taking part in all aspects of the selection process. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check. #J-18808-Ljbffr

📌 Manager, Administrative Services - C$75,000 - C$90,000 A Year (Toronto)
🏢 AccertaClaim Servicorp
📍 Toronto