Become a vital part of the OTIP Group of Companies as a Customer Service Representative in a hybrid work model. Engage with clients, resolve inquiries, and enhance service quality from day one.

OTIP Group is seeking a committed Customer Service Representative with three years of experience in personal lines and insurance. A valid AIC license is required, along with exceptional communication and problem-solving skills. This role emphasizes confidentiality, quality service, and is set in a general call center environment, allowing hybrid flexibility.

Key Responsibilities:
• Directly respond to phone and written inquiries
• Resolve product and service complaints efficiently
• Maintain and update insurance transaction records
• Process endorsements, renewals, and cancellations
• Assist the Service team with coaching and guidance

Requirements:
• AIC license (level one) is mandatory
• Three years of experience in insurance roles
• Robust communication skills with stakeholders
• Excellent problem-solving mindset
• Intermediate knowledge of Microsoft Office Suite

Leverage your insurance expertise and communication skills to excel at OTIP Group.
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📌 Customer Service Representative Hybrid Role (Alberta)
🏢 Orbit Insurance Services
📍 Alberta