Elevate your IT career at TD as a Senior IT Operations Analyst in Toronto. Focus on documentation, change management, and present operational improvements to enhance IT services.

This role seeks an experienced candidate with 6-7 years in IT change management. Solid organizational, documentation, and communication skills are essential. You will engage with stakeholders to ensure effective change management processes while driving tech improvements across multiple departments.

Key Responsibilities:
• Manage and document IT change management policies and procedures
• Collaborate with change coordinators for successful project execution
• Develop and maintain change management documentation library




• Review service requests for adherence to policies
• Present analytics and reports to leadership for informed decisions

Requirements:
• Minimum 6-7 years in change management
• Strong knowledge of ITIL framework and ServiceNow
• Excellent verbal and written communication skills
• Proven leadership in IT service management processes
• Familiarity with Microsoft products like Power BI and Excel

Utilize your expertise in change management and documentation to enhance TD's IT operations in Toronto.
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📌 Senior IT Operations Analyst in Toronto (Ontario)
🏢 TD
📍 Ontario