Leads and provides technical expertise on complex claims, coaches and supports claims staff, ensures compliance with claims standards, and partners with stakeholders to drive effective claims management and development. Provide ongoing coaching and instructions in the investigation/adjustment of large and complex claims Direct handling of large or complex claims Reviewing risks and exposures on large and complex losses and provide technical leadership to claims personnel Provide feedback and guidance to Team Leaders regarding the claims staff's performance Provide technical support to the Line Managers Liaising with Underwriting online-specific technical matters Work with Claims Representatives to set and maintain accurate reserves Ensuring corporate claims standards, policies and procedures are adhered to Overseeing and undertaking file reviews and audits, completing reports,



outlining findings and assisting with corporate audits Assist Team Leaders with staff development by participating and developing action plans to resolve litigation files Liaise with Claims Technical Advisors on matters relating to line-specific policies, procedures and standards Provide relevant updates for industry, legal and corporate developments to the region through in-house seminars and/or communications Minimum 5 years of experience in accident perks and dealing with large losses and complex claims and a similar length of experience managing claims through the dispute resolution process Good oral and written communications skills, influencing and coaching abilities Prior supervisory level experience and the ability to provide technical guidance to team members would be a strong asset Professional, friendly and courteous in all interactions - whether with customers or co‑workers

📌 Sr Claims Technical Advisor, Accident Benefits (Toronto)
🏢 Definity Financial
📍 Toronto