Elevate training programs with expertise as the Director of Learning, Development & Enablement in Calgary, Alberta. Lead optimization projects in a dynamic financial institution's onboarding process.

Raise is recruiting a Director to enhance learning and development initiatives at a market-leading financial institution. This hands-on position involves auditing and redesigning onboarding curricula while embedding adult learning methodologies. You will interact closely with the learning team and shadow workflows in Calgary’s call center to refine training efficiency and compliance.

Key Responsibilities:
• Audit and optimize recent-hire onboarding curriculum
• Streamline training programs while ensuring compliance
• Design engaging training modules and learning paths




• Shadow call center daily operations and workflows
• Analyze metrics to improve training effectiveness

Requirements:
• 5 years of instructional design and corporate learning experience
• Proven success in call center training program design
• Mastery of adult learning principles and engagement strategies
• Proficiency in Articulate 360 and multimedia tools
• Bachelor’s degree in relevant field or equivalent experience

Make a significant impact on training quality and efficiency in Calgary's call center environment.
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📌 Director of Learning and Development Calgary (Alberta)
🏢 Raise
📍 Alberta